Return Policy | Loom + Lantern

Return Policy

Returns accepted if written notification is sent within 5 business day of receipt of the product(s). Buyer will be responsible for return shipping cost. Any original shipping charges will not be refunded and will be deducted from the refund amount. If the product was eligible for free shipping, actual shipping incurred by shipper will be deducted from the refund.

Refund will be released when the product is received and inspected and found to be in original and undamaged condition. If the product(s) is return damaged or altered in any way, no refund will be granted.

To request a refund, please contact us via email or by phone.